Frequently Asked Questions
Custom Lube & Film Service
The general guidance for use to process your customer lubricant and or film service is approximately 1-5 additional business days once the order is placed.
For linear switches we use:
- Krytox 205 grade 0 for the stem and housing
- Krytox 105 oil for the springs
- Polycarbonate .15mm clear film
For tactile switches we use:
- TriboSys 3203 for the stem and housing
- Krytox 105 oil for the springs
- Polycarbonate .15mm clear film
General
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Product Troubleshooting
This will most likely depend on the number of pins your keyboard supports. Switches either have 3 or 5 pins and if your keyboard supports only 3-pin, the 5-pin switch will not fit without a simple modification (link to tutorial).
You most likely bent a pin while installing the switch onto the keyboard. This is very common and all you need to do is remove the switch, straighten the pin out with pliers and install the switch again (link to tutorial).
We try our best to visually inspect every single switch during the packing process but it is possible that a switch gets bent during shipping. This is a very easy fix and should not cause any long term damage to the performance (link to tutorial).
Shipping and Returns
Yes! We ship to customers around the globe and offer free international shipping for order $249 USD or more.
We know how important it is to get you typing as soon as possible. Most orders have a 24 hour turn around time but keep in mind that the free standard shipping can take anywhere from 2 - 5 days.
In these situations we recommend the following:
- Check with neighbors to see if the package was left with them by mistake.
- Wait a couple more days to see is USPS will deliver late.
- Contact your local post office and ask them to follow up with the package. Priority mail includes a $100 insurance coverage.
No, sorry but we do not accept returns unless there was an issue with your order and we were at fault (i.e. you were sent the wrong switches). We recommend doing your research before committing to any particular switch or buying a tester pack.